It may be difficult to go through a complaint procedure successfully, as tyres are subject to natural wear and tear. However, warranty for these products is not just a marketing gimmick. Read how to assert your rights.
Nothing convinces clients regarding product quality as effectively as a long warranty period. No manufacturer would offer a 5-year warranty period on poor-quality goods. This would result in lots of goods being returned and causing financial problems to the company.
Check the principles of returning and replacing goods or filing complaints at our shop Oponeo.co.uk:Return and Refunds
Remember that not all cases of tyre damage are a basis for filing a complaint.
What is not covered by the warranty?
Each warranty contains a list of exclusion of liability clauses which contain tyre damage that is not covered by the warranty:
- if it occurred as a result of an improper driving technique,
- if it results from errors during assembly and disassembly,
- if it results from bad storage condition,
- if it was caused by the use in a defective car,
- if it was caused by external mechanical damage.
A tyre which has been repaired in some way is not covered by the warranty, either.
Tread feathering usually result from improper use of tyres or poor technical condition of the vehicle.
When should one complain about tyres?
If any tyre damage or irregularities in the tyre are found, seek advice of tyre service workers. They can usually identify a manufacturing defect of the tyre and provide the customer with preliminary information regarding whether their complaint is likely to be accepted.
Persons considering complaints can identify traces of improper use very well. Driving with too low a pressure in the tyres increases the risk of operational damage to the tyre (e.g. as a result of hitting the kerb), which will develop gradually and the driver will have the impression that the tyre is defective.
Remember the more time that passes from the tyre purchase date, the more difficult it will be to have your complaint considered positively. Warrantors are very careful about such tyres. Manufacturing defects are usually revealed at the very beginning of tyre use, or after the first installation of the tyres.
A tyre company should accept a complaint concerning a new tyre with signs of deformation or one with which the wheel cannot be balanced . If you delay your complaint, additional damage can occur and the chances of the complaint being accepted become slimmer.
Complaints are often submitted in connection with tyres which emit noise resulting from so-called tyre indentation. According to manufacturers, this is not usually caused by a manufacturing defect but by the conditions of use and the technical condition of the vehicle. Such complaints are rejected in a majority of cases and it is very difficult to prove the defect.
Warranty time in months:
|Toyo||3 years after the date of purchase (additional limitation: 2 years after the date of purchase)|
|Vredestein||3 years after the date of purchase|
|Bridgestone||4 years after the date of purchase|
|Pirelli||4 years after the date of purchase (additional limitation: 2 years after the date of purchase)|
|5 years after the manufacturing date|
|Nokian||5 years after the manufacturing date (additional limitation: 3 years after the date of purchase)|
|Michelin||until the moment the tyres are worn to the TWI level or 10 years after the manufacturing date, the guarantee of the French manufacturer does not cover tyres purchased 3 years following the manufacturing date|
|Asian brands||2 years after the manufacturing date (in the case of a manufacturing defect, the customer asserts their rights at the seller)|
What about additional limitations?
Example: The warranty for a Nokian tyre purchased one year after the manufacturing date does not extend over 4 years after the purchase date, which might result from the “5 years after the manufacturing date” statement, but three years from the purchase date.
The duration and the exclusion of the warrantor's liability are the most important factors in the warranty.
Pay attention to the manufacturing date
A full-value tyre is a tyre which is no older than 36 months. If you buy a product close to this date and the manufacturer grants a 3-year warranty after the production date, it is possible that you will buy a product with no warranty cover. Pay attention to the DOT cover code while buying the tyre. Good shops with high turnover rates sell tyres which are no more than 1.5 years old.