Conditions Relating to the Sale of Products to You
1. Acceptance of terms of sale
By ordering the chosen goods via the Internet, the customer makes a binding offer to conclude a sales distance contract which enters into force at the moment of receiving goods. When you place an order to purchase a product from Oponeo.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Please note that if you do not appear to have received a reply within 1 working day, it would be advisable to check any 'Junk Mail' or SPAM filters which may be installed on your system, prior to any further contact. Our reply may have been erroneously blocked by such software. Your order represents an offer to us to purchase a product. Any products on the same order which we have not confirmed in a dispatch confirmation e-mail to have been dispatched do not form part of the contract. By placing an order in the provided manner, the customer declares to have read all the information provided to him or her during the purchase process, and to accept the general conditions and payment. In case of non-availability of the ordered items, the customer is immediately informed by an e-mail. We have no control over stocks in our suppliers possession and thus are either no longer available or their changes in type or design. We hereby reserve the right to change the prices of the products in our offer and also to price errors. If they occur our clients will be immediately informed. Price lists and other advertising matter are only an indication of the type of goods offered, and no particulars therein shall be binding upon Oponeo.co.uk. All prices quoted therein are subject to alternation or withdrawal from time to time. The price given in any quotation by our company shall only be valid if it is accepted by making an order at the time of giving the quotation otherwise it shall be the price as at the date of acceptance by the company of the order from the customer. We can accept orders only from the customers who are over 18 years old. Payments made by fax, mail or telephone, unfortunately cannot be accepted for technical reasons. Available items will be immediately shipped after receiving the payment receipt. In addition, we would like to warn you that an unpaid order will be automatically deleted after 10 days from the date on which it was made. Oponeo.co.uk reserves the right to accept or refuse orders, it also reserves the right to cancel any uncompleted order. Upon placing an order for the tyres the customer shall be deemed to have determined by his or her own expertise the suitability of the tyres and the fitness of the goods for the particular use and purpose that he intends to put them to or use them for and shall not in any way rely upon the expertise of or of any statements made by the Oponeo.co.uk or any of its agents or employees.
2. Dispatch and delivery
We make buying goods as convenient as possible as we deliver your order to your doorstep. Online orders can be shipped to anywhere in the UK. Delivery is free (only within the UK mainland - we do not deliver to surrounding islands such as: Isle of Man, Isle of Jersey, Scottish Islands, Isle of Wight, Shetland). For deliveries outside the UK, please check our Spanish, French, German, Austrian, Italian or Polish sites. The tyres can be delivered directly to your home address or to an alternative address but in this case, please specify the delivery address and notify the person authorized to receive the tyres on your behalf.
The normal delivery time for an existing order is up to 5 working days (please note that all delivery times are subject to stock availability). The statutory delivery time is 30 days. The above mentioned time of delivery is non-binding and can be extended in case of labor disputes, strikes and lockouts and unforeseen obstacles that are beyond the control of the seller, e.g. delivery delays of suppliers, transportation malfunctions, material or energy shortages, etc. Oponeo.co.uk will endeavour to deliver the goods within the time agreed but in no circumstances will it be liable for any loss or damage of any kind whatsoever caused directly by any delay in the delivery of the goods. You will be notified by e-mail if we do not have your tyres in stock. If by reason of force majeure the completion of the delivery of the goods is in our opinion rendered impracticable our company shall be at liberty to terminate the order by sending an e-mail to our customer and refunding the money previously paid by the customer. When the goods are sent out, you will receive notification by an e-mail. This e-mail will serve as your invoice. Oponeo.co.uk reserves the right to accept or refuse orders. The company also reserves the right to cancel any uncompleted order or to suspend the delivery. In this case the customer receives his or her previously paid money back.
Goods will be supplied based on any information provided by the customer. It is possible for you to change your delivery address once your order has been submitted online but up to the point when we send the package. However, such change can lengthen the delivery time. Unfortunately, once we send your order you will be unable to change delivery address. If there is no one to receive your parcel at indicated address at the time of delivery, a card will be left, informing you about a delivery attempt. There will be a contact telephone number on it for your local shipping company branch. If you telephone the number on the card you will be able to re-book a delivery day, or arrange picking the parcel up from the depot. Our order will not require your signature although someone needs to be at home to accept the delivery.
On receipt of the tyres the customer is deemed to have examined the goods carefully and the signing of the delivery note is conclusive evidence that the customer has examined the tyres and that the goods are free of defects which should be apparent on inspection and the goods are those which the customer had ordered. Orders, depending on a number of tyres and their size, can be sent in a few packages delivered separately. Therefore, before signing the documents of delivery, we ask our customers to check if the number of tyres received is the same as the one printed on the shipping letter.
All prices are retail prices and include postage, packing and VAT within mainland UK. There is no difference according to number of the ordered tyres. All of them are in Pounds Sterlings (GBP). The purchase price of each product depends on the day of the order price list of Oponeo.co.uk.
Oponeo.co.uk Ltd. undertakes to deliver the goods accordingly to what the customer has ordered. In case of receiving a different item than ordered, please contact our Customer Service Department.
3. Accepted payment methods
Under normal circumstances payment shall be made at the time that the order is placed. Payment may be made by, and is accepted by bank wire transfer, PayPal, major credit and debit cards: VISA, MasterCard.
Oponeo.co.uk may in its absolute discretion and without prejudice to any other rights which it may have, suspend all future deliveries of goods to the trade customer and/or terminate any contract without liability upon its part. In the event of any breach of the Terms and Conditions by the customer. In addition, we would like to warn you that an unpaid order will be automatically deleted after 10 days from the date on which it was made.
With orders paid via bank transfer, BACS or FasterPayment, we will dispatch the goods only after the money are being recorded on Oponeo.co.uk Ltd. account.
4. Returns and refunds (return a damaged, defective or incorrect item)
We are not the manufacturer of the goods supplied by us. The manufacturer’s warranty lasts for 2 years and it begins on the day of arrival of the goods to the customer.
First of all, we ask you to check your order when it is delivered at your indicated address. You must check the delivery immediately for their quality and completeness and give notice to the Customer Service Department of Oponeo.co.uk of any apparent physical or delivery damage in the goods or receiving incorrect item.
Any defects in the Goods which under proper use appear within a reasonable period after delivery and which are due to faulty materials, workmanship or design will be made good by Oponeo.co.uk either by repair or, at the sole discretion of Oponeo.co.uk, by replacement or refund. Any claim for goods or the defective parts should be returned together with proof of purchase. Any claim for defective goods or parts must be made in writing (specifying the date of purchase and invoice number) within 14 days after delivery.
The warranty period is from the date of purchase if goods are replaced within the warranty period, the warranty will continue from the original date of purchase. The processing time of your complaint by the tyre manufacturer may last up to 3 months.
We need a filled in and signed complaint form sent to [jsEmailPlace] in order to raise an official complaint. Be warned that any applications missing any file will not be taken into consideration.
After receiving a signed complaint form, Oponeo.co.uk organizes a collection of the faulty goods, which are sent straight to the manufacturer for a complaint examination.
When your complaint will be grounded, Oponeo.co.uk will swap defective goods with new ones. If that is not possible (no availability), Oponeo.co.uk will return the funds that the customer initially paid or will offer a different product which is currently available in stock.
If the complaint is not recognized the customer will cover all service costs resulting from the complaint (transport costs to and from, handling costs of the manufacturer or dealer). The customer also agrees to cover all the costs within 14 days from the date of issue of the manufacturer’sresponse. The lack of payment will lead to judicial proceedings against the customer.
You will be informed about the Complaint Result by our Customer Service Department via e-mail.
The buyer has right to resign the distance contract without giving any reason. It is optional to fill in the Cancellation Form ( available here ) and send it to us no later than 14 days after the delivery of the last item. If the 14th days falls on a bank holiday/Sunday, than the cool-off period is prolonged to the next available working day.
Oponeo is the subject responsible for the goods collection. In order to arrange a collection please contact our Customer Service Department via phone or e-mail ([jsEmailPlace]). The buyer can also send the goods back on his/her own. In order to do so, please contact our customer service department via phone or e-mail ([jsEmailPlace]).
If you would like Oponeo.co.uk Ltd to collect the goods from you, we will have to charge you 15GBP / tyre. The goods will be only accepted when non-used/non-fitted to your vehicle/ not damaged.
Oponeo.co.uk will not accept the return under the 14-day return policy or if the products were fitted (wheels to the car or tyres, tyres to wheels).
In case of successful cancellation the mutually received benefits are reversed. However, in such event the customer shall be responsible for the costs of returning the goods. When Oponeo.co.uk collects the goods, it retains the right to charge the customer for any direct costs associated with the return of the goods.
Please contact our Customer Service team who will be more than happy to deal with your request. If you are experiencing problems, the Customer Service section will help you to find the answers you need. We will pick the tires up by shipment company. Please, use our transport packaging or very similiar ones. Protect the goods against damage. Tyres must be clean when prepared for posting and two tyres must be tied together. We reserve the right to assert claims for compensation if there are any damage due to improper handling or insufficient packaging in the process of the return. The transport companies will only accept items in sufficient packaging.
Although we usually refund money within one week from informing us about the problem, Oponeo has 14 days to refund the value of the tyres.
Oponeo.co.uk declares to send an electronic VAT receipt. Oponeo.co.uk will issue a VAT receipt up to 7 working days after the delivery.
The rate of a phone call to our Customer Service department is toll free (when calling the 08000663422 number) or it is determined in accordance with local rates (when calling our 02030110070).
Conditions Relating to Your Use of Oponeo.co.uk
Our careful handling of your personal details is of a great importance to us. Therefore, we appreciate your trust that Oponeo.co.uk handles your personal information conscientiously.
Information, which we collect from you is used for the processing of orders, the delivery of goods and the provision of services as well as for payment settlements. We also use your details in order to communicate with you regarding orders, products, services and to enable third parties to carry out technical, logistical or other services on our instructions. All your data will be kept strictly confidential.
You have the right to revoke any given consents at any times. You have the right to information about your stored personal data and the right to correction, blocking and deletion of the data.
In order to guarantee the safety of your information during transfer we use Secure Socket Layer Software (SSL). This software encodes the information, which you transfer. We maintain strict physical, electronic and procedural safety measures in connection with the collection, storage and disclosure of our customers' personal information. We assume that there is no liability for data security during their transmission over the Internet (for instance due to technical problems of the provider) or for any criminal third party access to files of our website. However, it is important for you to protect yourself against the unauthorized access to your password and your computer. If you share your computer with others you should take great care to log out after each session. We assume no responsibility for the access into confidential customer login.
6. Disclaimer notice
Although we have checked as carefully as possible, we are not responsible for and accept no liability for the content contained in any linked third-party website. The sole liability for this lies with the owner/operator of the linked website.
We do not warrant that the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy and reliability of the materials. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in conjunction with the use of the Consumer Council website.
Claims of the buyer are excluded. This does not apply to intent, gross negligence or breach of contract by the seller or activities which stem from guarantee. In the event of culpable violation of essential, contractual obligations; the seller is only liable for contract damages. The seller is not liable for the lost profits or other financial loss of the buyer. As the liability is excluded or limited, this also applies to the personal liability of employees, employers, representatives and agents.
7. Reviews, comments and other content
Users of this website may post reviews, comments and other content; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." Oponeo.co.uk reserves the right to remove or edit any content.
No right, or licence is granted by these Terms and Conditions to the purchaser under any patent, copyright, registered design or any other industrial property right except the right to use the goods. All logos, images and graphics are property of their respective companies and are subject to copyright of the licensor. All the content on this website is subject to the law regarding copyright and other related rights. The contents of this website may not be copied, distributed, changed or made available to third parties or otherwise used. All rights reserved.
9. Final provisions
Oponeo.co.uk may revise these Terms at any time. If any provision of these Terms and Conditions is held to be invalid or unenforceable such invalidity or unenforceability shall not affect the other provisions or part of such clauses. You can save the current Terms and Conditions now or print them for your records. Failure by Oponeo.co.uk to enforce any of the Terms and Conditions shall not be construed as a waiver of any of the company’s right hereunder. Oponeo.co uk shall not incur any liability nor shall any right accrue to the purchaser by reason of any misrepresentation arising from: printing and clerical errors or oral statements not confirmed by Oponeo.co.uk in writing.
Last modification: 06.2014